ABSTRACT

Surveys have become an established means by which scholars can evaluate and assess the quality of public services provided by governments. Though surveys must be interpreted with caution, as explained here, they also have the advantage of providing useful insights about public services that cannot easily be gauged from other assessment techniques. After briefly expounding on the use of surveys, we go on to present the papers included in this special issue and the main insights they bring onto questions of assessing public services from the citizen perspective.

中文翻译：

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从公民的角度评估公共服务：我们可以从调查中学到什么？

摘要

调查已成为学者评估和评估政府提供的公共服务质量的既定手段。尽管必须谨慎解释调查，正如这里所解释的，但它们还具有提供有关公共服务的有用见解的优势，而这些见解无法从其他评估技术中轻易衡量。在简要介绍了调查的使用之后，我们继续介绍本期特刊中包含的论文以及它们对从公民角度评估公共服务问题带来的主要见解。