It is estimated that one fourth of workplace violent incidents occur in the health sector. The aims of the present investigation are: a) to identify sociodemographic and work variables related to exposure to user violence in primary care professionals and b) to the impact of exposure to user violence on professionals’ psychological well-being, job satisfaction, and empathy. An empirical study with quantitative, descriptive, and transversal methodology was carried out with a sample of 574 professionals from 39 primary-care centers. The study revealed that variables of gender, professional tenure, continued training, and professional status are significantly associated with exposure to user violence. Likewise, the results that depending on professional status exposure to user violence, job satisfaction and professionals’ empathy have an impact on primary health-care workers’ General Health Questionnaire (GHQ) scores. In conclusion, exposure to non-physical user violence in primary-care professionals is associated with some sociodemographic and work characteristics.

中文翻译：

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初级保健专业人员的用户暴力和心理健康

据估计，四分之一的工作场所暴力事件发生在卫生部门。本调查的目的是：a）识别与初级保健专业人员中的使用者暴力暴露相关的社会人口统计学和工作变量，以及b）使用者暴力的暴露对专业人员的心理健康，工作满意度和同情心的影响。对来自39个初级保健中心的574名专业人员进行了定量，描述性和横向方法的实证研究。该研究表明，性别，职业任期，持续培训和职业地位等变量与用户暴力暴露有显着相关。同样地，结果取决于专业地位对用户暴力的影响，工作满意度和专业人员的同理心会影响初级保健工作者的一般健康问卷（GHQ）得分。总之，在初级保健专业人员中暴露于非身体使用者的暴力行为与某些社会人口统计学和工作特征有关。