Social media applications facilitate information sharing between agencies, yet scholarship primarily focuses on government-to-citizen communication. This article explores how agencies use social networking applications and microblogs such as Twitter and Facebook to share information and interact with each other. Public information officers (PIOs) from 35 state emergency management agencies were interviewed, and transcripts were analyzed using a grounded theory approach. Findings demonstrate that PIOs employ Twitter and Facebook to monitor content for situational awareness, post training opportunities, network with other agencies, and share and reuse content in different ways. Fewer agencies directly coordinate preparedness information campaigns during nonthreat periods and risk communication during emergency response operations. General impediments to those practices include lack of personnel, insufficient technical knowledge, and preferences for other channels. In all, Twitter and Facebook complement—but do not take the place of—other information and communications technology (ICTs) that facilitate operational coordination.

中文翻译：

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加强监控，减少协调：Twitter和Facebook在应急管理机构之间的使用

社交媒体应用促进了机构之间的信息共享，但是奖学金主要集中在政府与公民之间的交流上。本文探讨了代理商如何使用社交网络应用程序和微博（例如Twitter和Facebook）来共享信息并彼此交互。采访了来自35个州紧急事件管理机构的新闻官员（PIO），并使用扎实的理论方法对成绩单进行了分析。调查结果表明，PIO使用Twitter和Facebook来监视内容以了解情况，发布培训机会，与其他机构建立网络以及以不同方式共享和重用内容。较少的机构直接在非威胁时期协调备灾信息宣传活动，并在应急响应行动中进行风险沟通。这些做法的一般障碍包括人员不足，技术知识不足以及对其他渠道的偏爱。总而言之，Twitter和Facebook是对其他信息和通信技术（ICT）的补充，但不能代替它们，这些信息和通信技术可促进运营协调。