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The Promise and Peril of Automated Negotiators
Negotiation Journal ( IF 0.639 ) Pub Date : 2021-02-06 , DOI: 10.1111/nejo.12348
Jonathan Gratch

Innovations in artificial intelligence are enabling a new class of applications that can negotiate with people through chat or spoken language. Developed in close collaboration with behavioral science research, these algorithms can detect, mimic, and leverage human psychology, enabling them to undertake such functions as the detection of common mistakes made by novice negotiators. These algorithms can simulate the cognitive processes that shape human negotiations and make use of these models to influence negotiated outcomes. This article reviews some of the scientific advances enabling this technology and discusses how it is being used to advance negotiation research, teaching, and practice.

中文翻译:

自动化谈判员的承诺和危险

人工智能技术的创新催生了新型应用程序,可以通过聊天或口头语言与人们进行协商。这些算法是与行为科学研究紧密合作开发的,可以检测,模仿和利用人类心理,从而使其能够执行诸如检测新手谈判者常见错误的功能。这些算法可以模拟塑造人类谈判的认知过程,并利用这些模型来影响谈判的结果。本文回顾了支持该技术的一些科学进展,并讨论了如何将其用于推进谈判研究,教学和实践。
更新日期:2021-02-08
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