ABSTRACT A client's trust in the coach is essential for a well-functioning coaching interaction. This trust depends on the coach's trustworthiness in terms of ability, integrity, and benevolence. In three mixed-method studies, we investigated how these components of trustworthiness were established by the coach asking inexperienced (N1 = 42) and experienced (N2 = 29) coaches as well as clients (N3 = 24). An inductive qualitative content analysis revealed a range of approaches to establish trustworthiness that varied depending on the coach's experience: Inexperienced coaches (Study 1) and clients of inexperienced coaches (Study 3) focused most on the coach's ability, whereas experienced coaches (Study 2) focused most on the coach's benevolence. As the client's autonomy need is important in coaching, questions about the need (Study 2) and its fulfilment (Study 3) were added and it was hypothesised that communicating benevolence is autonomy need supportive. The results revealed that when a coach perceived a higher client autonomy need they focused more on communicating benevolence (Study 2). In accordance, when the client reported that the coach communicated more benevolence they felt more autonomy need fulfilment (Study 3). Thus, communicating benevolence can support the client's autonomy need.

中文翻译：

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相信我，我是一位贴心的教练：在教练期间通过交流仁慈建立信任的好处

摘要客户对教练的信任对于良好的教练互动至关重要。这种信任取决于教练在能力，正直和仁慈方面的可信度。在三项混合方法研究中，我们调查了教练如何向缺乏经验的教练（N1 = 42）和经验丰富的教练（N2 = 29）以及客户（N3 = 24）建立信任的这些组成部分。归纳性定性内容分析显示了建立信任度的各种方法，这些方法根据教练的经验而有所不同：经验不足的教练（研究1）和经验不足的教练的客户（研究3）最关注教练的能力，而经验丰富的教练（研究2）最注重教练的仁慈。由于客户的自主性需求在教练中很重要，增加了有关需求（研究2）及其实现（研究3）的问题，并假设交流仁慈是自治需要支持。结果显示，当教练意识到更高的客户自主权需求时，他们会更多地专注于沟通仁慈（研究2）。因此，当客户报告教练传达了更多的仁慈时，他们感到需要更多的自主权（研究3）。因此，善意交流可以满足客户的自治需求。当客户报告教练传达了更多的仁慈时，他们感到需要实现更多的自主权（研究3）。因此，善意交流可以满足客户的自治需求。当客户报告教练传达了更多的仁慈时，他们感到需要实现更多的自主权（研究3）。因此，善意交流可以满足客户的自治需求。