ABSTRACT

The purpose of this article was to examine the impact of innovation capabilities and authentic leadership on firm performance in the banking sector. A quantitative approach was employed in this study for collecting data from 220 employees of several banks in the east coast of Malaysia using a survey method. To analyze the data and reach conclusions, SPSS and structural equation modeling (AMOS) were used. The results showed that product innovation and service innovation have significant positive effects on firm performance. Furthermore, the outcomes confirmed that process and marketing innovations play important roles in affecting firm performance. Finally, the results revealed that authentic leadership has a significant positive effect on firm performance. The outcome increases our understanding with regards to the role of innovation capabilities and authentic leadership in affecting firm performance in the banking sector.

摘要

本文的目的是研究创新能力和真实领导力对银行业公司绩效的影响。本研究采用定量方法，采用调查方法从马来西亚东海岸几家银行的220名员工中收集数据。为了分析数据并得出结论，使用了SPSS和结构方程模型（AMOS）。结果表明，产品创新和服务创新对企业绩效具有显着的积极影响。此外，结果证实了流程和营销创新在影响公司绩效方面起着重要作用。最后，结果表明，真正的领导对公司绩效具有显着的积极影响。