Abstract

The Office Delivery service at the Pennsylvania State University Libraries’ University Park campus allows faculty and staff to request and receive libraries owned and borrowed materials in their campus offices. This service is operated by the Interlibrary Loan team and was created in the summer of 2013. The service has grown since its inception, and in December 2017, the Interlibrary Loan team took steps to expand the service to graduate students. This article presents a brief history of the office delivery service, including procedures followed to request materials and steps taken to offer the service to graduate students. The article will also describe how staff solicited feedback from pilot users of the graduate delivery service, and plans for the future.

摘要

宾夕法尼亚州立大学图书馆大学公园校区的 Office Delivery 服务允许教职员工在其校园办公室请求和接收图书馆拥有和借用的资料。该服务由馆际互借团队运营，于 2013 年夏天创建。该服务自成立以来不断发展，2017 年 12 月，馆际互借团队采取措施将服务扩展到研究生。本文简要介绍了办公室递送服务的历史，包括索取材料所遵循的程序以及为研究生提供服务所采取的步骤。文章还将描述工作人员如何征求毕业生交付服务试点用户的反馈，以及未来的计划。