ABSTRACT

This study explores skill acquisition during a six-month-long work-based hotel internship program. Specifically, it examines what skills are learned by interns, the succession of skill acquisition, and the extent to which interns are trained as future managers. Narrative analysis is conducted with 344 longitudinal work reflections of 21 interns from 12 upscale hotels. Three layers of learning outcomes are discovered. The acquisition of position-based ability precedes hospitality ability; self-development occurs across the six months and is confirmed at the end of the internship. The technical skills that a future manager needs are most effectively learned. The human skills of a prospective manager are improved albeit challenges.

摘要

本研究探讨了在为期六个月的基于工作的酒店实习计划中获得的技能。具体来说，它考察了实习生学习了哪些技能、技能习得的继承以及实习生在多大程度上被培训为未来的管理者。对来自 12 家高档酒店的 21 名实习生的 344 次纵向工作反思进行了叙述分析。发现了三层学习成果。获得基于职位的能力先于待客能力；自我发展发生在六个月内，并在实习结束时得到确认。最有效地学习未来经理所需的技术技能。尽管面临挑战，但准经理的人际技能得到了提高。