Abstract

This article demonstrates how a public research university library responded to user needs following radical service changes during Fall 2020 and assesses whether the library met challenges resulting from COVID-19. The library reduced hours and occupancy and implemented a reservation system and new health safety guidelines with the goal of a safe environment. During Fall 2020, 540 survey respondents reported feeling their health was not at risk, suggesting the goal was accomplished. Additionally, users provided feedback about the altered landscape. This article will benefit administrators and user experience librarians who need to balance user preferences and administrative reality.

摘要

本文展示了公共研究型大学图书馆如何在 2020 年秋季彻底改变服务后响应用户需求，并评估图书馆是否遇到了 COVID-19 带来的挑战。图书馆减少了时间和入住率，并实施了预订系统和新的健康安全指南，以创造一个安全的环境。在 2020 年秋季，540 名受访者表示他们的健康没有受到威胁，这表明目标已经实现。此外，用户还提供了有关更改后的景观的反馈。本文将使需要平衡用户偏好和管理现实的管理员和用户体验馆员受益。