Abstract

Donors are important contributors to collection development in GLAM institutions, yet interactions and communications around policy and procedures with donors are under researched. Using a case study research design to investigate donor relationships nine participants from five New Zealand GLAM institutions were selected for interview. Participants were found to value their trust-based donor relationships, investing time into their continued development. A content analysis of donation webpages found differences between them, emphasizing the range of institutional views regarding website communication value. This research offers constructive insights into the processes and challenges selected New Zealand GLAM institutions face in managing personal donations.

摘要

捐赠者是 GLAM 机构馆藏开发的重要贡献者，但正在研究与捐赠者围绕政策和程序的互动和沟通。使用案例研究设计来调查捐赠者关系，选择来自五个新西兰 GLAM 机构的九名参与者进行采访。参与者被发现重视他们基于信任的捐助者关系，将时间投入到他们的持续发展中。对捐赠网页的内容分析发现了它们之间的差异，强调了关于网站传播价值的机构观点的范围。这项研究为选定的新西兰 GLAM 机构在管理个人捐赠方面面临的流程和挑战提供了建设性的见解。