This article chronicles the evolution of the field of online dispute resolution from its inception in the mid-1990s to its current application in and outside the court system. While originally ODR played a modest role in the limited domain of e-commerce, over the years its application has expanded significantly, as have its form and function: from processes that have sought to replicate online equivalents to ones that reimagine the design of procedures to better fit party needs and to address the justice system’s longstanding problems. The article predicts that the future of ODR lies in increased automation, which includes artificial intelligence and various forms of structured negotiation, and, consequently, a reduced role for human third parties. This will require a rethinking of the ways in which access to justice, procedural justice and substantive justice can be realized. The key for realizing the values and goals of the justice system lies in the careful design and ongoing evaluation of online systems, activities that have themselves been transformed by technology and the availability of big data.

中文翻译：

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在线争议解决的过去、现在和未来

本文记录了在线争议解决领域从 1990 年代中期开始到目前在法院系统内外的应用的演变。虽然最初 ODR 在有限的电子商务领域发挥了适度的作用，但多年来，它的应用已显着扩展，其形式和功能也得到了显着扩展：从试图复制在线等价物的流程到重新构想程序设计的流程，更好地满足党的需要并解决司法系统长期存在的问题。文章预测，ODR 的未来在于自动化程度的提高，其中包括人工智能和各种形式的结构化谈判，因此人类第三方的角色会减少。这将需要重新思考诉诸司法的方式，可以实现程序正义和实体正义。实现司法系统的价值和目标的关键在于仔细设计和持续评估在线系统、本身已被技术改造的活动以及大数据的可用性。