Mathematics and statistics support (MSS) is now firmly embedded in the learning and teaching infra-structure of most UK universities and in many universities worldwide. In common with other higher education activities, in response to restrictions put in place to reduce the spread of Covid-19, MSS transitioned rapidly to online delivery in spring 2020. This paper reports on thinking within the practitioner community about good practice in the delivery of online MSS. A two-phase approach was used to collect this shared wisdom: an initial questionnaire in May 2020 (just after provision had moved online) and interviews with practitioners in January/February 2021 after colleagues had some experience in online provision and had had the opportunity to reflect on and modify the measures hastily put in place in spring 2020. The focus of the study is not only on what is currently being provided but also on what MSS will look like once all pandemic related restrictions have been ended. The overall feeling of the participants is that face-to-face MSS will return as the dominant form of delivery but that the benefits of online provision are such that a significant minority of provision will remain in this form.

中文翻译：

---

“现在每个人似乎都同意面对面是前进的方向”：从业者对大流行后数学和统计支持的看法

数学和统计支持 (MSS) 现在已牢固地嵌入大多数英国大学和全球许多大学的学习和教学基础设施中。与其他高等教育活动一样，为了应对为减少 Covid-19 传播而实施的限制措施，MSS 在 2020 年春季迅速过渡到在线交付。本文报告了从业者社区对交付良好实践的思考在线 MSS。收集这种共享智慧的方法分为两个阶段：2020 年 5 月的初始问卷调查（就在提供在线服务之后）和在 2021 年 1 月/2021 年 1 月/2 月在同事有一些在线服务经验并有机会反思和修改2020年春季匆忙实施的措施。该研究的重点不仅在于当前提供的内容，还在于一旦所有与大流行相关的限制措施都结束后，MSS 会是什么样子。参与者的总体感觉是，面对面的 MSS 将重新成为主要的交付形式，但在线提供的好处是如此之大，以至于极少数的提供将保持这种形式。