Despite the growing use and adoption of information and communication technologies (ICTs) in government, few studies investigate how ICTs impact the well-being of public managers in the workplace. Information system and psychology studies define “technostress” as a form of stress stemming from the social and technical changes brought by ICTs use. Public managers likely experience technostress as ICTs become pervasive in their professional and private life and add new demands to their workload. Using nationwide 2014 survey data of 2,500 local government managers, we focus on technology use and individual and organizational practices around ICT use to investigate their effect on technostress. We find that ICT use for professional purposes increases technostress, but public organizations can reduce technostress by providing policies and guidelines on ICT use. Personal use of ICTs and electronic monitoring do not affect technostress. We discuss implications for technology and human resource management in public organizations.

尽管政府越来越多地使用和采用信息和通信技术 (ICT)，但很少有研究调查 ICT 如何影响工作场所公共管理人员的福祉。信息系统和心理学研究将“技术压力”定义为一种因使用 ICT 带来的社会和技术变化而产生的压力。随着 ICT 在他们的职业和私人生活中变得无处不在，并给他们的工作量增加了新的需求，公共管理人员可能会遇到技术压力。我们使用 2014 年全国 2,500 名地方政府管理人员的调查数据，重点关注技术使用以及围绕 ICT 使用的个人和组织实践，以调查它们对技术压力的影响。我们发现将 ICT 用于专业目的会增加技术压力，但公共组织可以通过提供有关 ICT 使用的政策和指导方针来减轻技术压力。个人使用 ICT 和电子监控不会影响技术压力。我们讨论了对公共组织中技术和人力资源管理的影响。