This article presents the findings of an exploratory study examining the relationships between street-level bureaucrats’ (SLBs) trust in their peers, managers, and the institution they belong to, and their willingness to endanger their own lives for the public. We build on previous administrative and behavioral theories to present a model of these relationships. Using a survey of 211 police officers in Israel, our findings demonstrate the important role of trust in understanding the willingness of civil servants to risk their lives for citizens. We also identify additional factors that may be related to their willingness to take this risk and the types of clients for whom they are less or more willing to do so. We discuss the normative elements related to these findings and suggest fruitful future directions for study.

本文介绍了一项探索性研究的结果，该研究调查了街头官僚 (SLB) 对其同事、经理和他们所属机构的信任与他们为公众危害自己生命的意愿之间的关系。我们以先前的行政和行为理论为基础，提出了这些关系的模型。通过对以色列 211 名警察的调查，我们的调查结果表明信任在理解公务员为公民冒生命危险的意愿方面发挥着重要作用。我们还确定了可能与他们愿意承担这种风险的其他因素以及他们不太愿意或愿意这样做的客户类型有关。我们讨论了与这些发现相关的规范要素，并提出了富有成效的未来研究方向。