Prioritizing information technology (IT) projects for resource direction is a complex decision-making process that involves the analysis of qualitative and subjective criteria. The uncertainty of the subjective and imprecise assessments derived from estimated data that represent the analyzed criteria characterizes the decision-making process. To reduce the uncertainties related to IT project priority setting, we proposed a model based on a hybrid multicriteria method composed by the best–worst method to establish the weights of the criteria and fuzzy-TOPSIS to define the project ranking. The model allows us (1) to define strategic subcriteria, (2) adjust the weights according to the company's reality, (3) to deal with the uncertainties of the evaluations of the decision makers, and (4) provide the project ranking that translates reality into the distribution of resources in the IT sector. Finally, we applied the model to a case study in the IT sector of a Brazilian agroindustrial cooperative. For the managers, the method provides a precise decision aiding tool. Although the model has been applied to the prioritization of IT projects in a cooperative, the same can be generalized to the IT sectors of other companies.

中文翻译：

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处理信息技术项目优先顺序中的不确定性：混合多标准方法

为资源方向确定信息技术 (IT) 项目的优先级是一个复杂的决策过程，涉及对定性和主观标准的分析。从代表分析标准的估计数据得出的主观和不精确评估的不确定性是决策过程的特征。为了减少与 IT 项目优先级设置相关的不确定性，我们提出了一种基于混合多准则方法的模型，该方法由最佳-最差方法确定标准的权重和模糊 TOPSIS 来定义项目排名。该模型允许我们（1）定义战略子标准，（2）根据公司实际调整权重，（3）处理决策者评估的不确定性，(4) 提供将现实转化为 IT 部门资源分布的项目排名。最后，我们将该模型应用于巴西农工业合作社 IT 部门的案例研究。对于管理者来说，该方法提供了一个精确的决策辅助工具。尽管该模型已应用于合作社中 IT 项目的优先级排序，但同样可以推广到其他公司的 IT 部门。