Purpose

This paper aims to develop a crisis readiness framework for road traffic crisis response for law enforcement agencies in the United Arab Emirates (UAE).

Design/methodology/approach

A Delphi method was used that combined questionnaire-based survey and the analytical hierarchy process to collect quantitative and qualitative data from an expert panel of crisis readiness professionals on how they prioritise and weigh the different strategic criteria, sub-criteria and performance indicators in the context of law enforcement agencies’ traffic response.

Findings

The findings of this paper resulted in the identification, ranking and validation of ten key dimensions of crisis readiness clustered into three distinct sets of priority rankings: response planning, resources, training and coordination; information management and communication and risk and hazard assessment; and early warning, legal and institutional frameworks, recovery initiation and property protection. The results additionally established the relative priority of sub-criteria for each criterion and validated a broad set of key performance indicators (KPIs) for the top six ranked criteria.

Research limitations/implications

The findings are based on a single case study focused on a specific area of operation within crisis response and one group of organisations of the UAE police sector. This potentially places a constraint on the wider generalisation of the findings to different operational areas and agencies, as they may have different priorities or organisational conditions that have implications for the framework application and the relative importance of certain criteria and sub-criteria.

Practical implications

This paper provides strategic guidance in the form of a prioritised list of criteria, sub-criteria and KPIs that can direct efforts to optimise different dimensions of crisis readiness at a strategic and operational level.

Originality/value

This paper makes an original contribution in identifying the key criteria and performance indicators of crisis readiness for road traffic situations. The findings contribute a comprehensive strategic readiness framework that supports planning and decision-making for the development of organisational capacities that can enhance response times of police to road traffic crises. This framework ranks dimensions of crisis readiness and key sub-criteria in order of priority and validates the key components of crisis readiness that can support practitioners to structure, standardise and benchmark key processes and elements of crisis response.

中文翻译：

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道路紧急情况危机应对的复原力标准和绩效指标的优先顺序：层次分析法（AHP）方法

目的

本文旨在为阿拉伯联合酋长国（UAE）执法机构制定道路交通危机应对危机准备框架。

设计/方法论/途径

采用德尔菲法，将基于问卷的调查和层次分析法相结合，从危机准备专业人员专家小组收集定量和定性数据，了解他们如何在背景下优先考虑和权衡不同的战略标准、子标准和绩效指标执法机构的交通响应。

发现

本文的研究结果对危机准备的十个关键维度进行了识别、排名和验证，分为三组不同的优先顺序：应对计划、资源、培训和协调；信息管理和沟通以及风险和危害评估；预警、法律和体制框架、恢复启动和财产保护。结果还确定了每个标准的子标准的相对优先级，并验证了排名前六的标准的一组广泛的关键绩效指标 (KPI)。

研究局限性/影响

研究结果基于一项针对危机应对特定业务领域和阿联酋警察部门一组组织的单一案例研究。这可能会限制将调查结果更广泛地推广到不同的业务领域和机构，因为它们可能具有不同的优先事项或组织条件，这些优先事项或组织条件会对框架应用以及某些标准和子标准的相对重要性产生影响。

实际影响

本文以标准、子标准和关键绩效指标优先列表的形式提供了战略指导，可以指导在战略和运营层面优化危机准备的不同方面的工作。

原创性/价值

本文在确定道路交通状况危机准备的关键标准和绩效指标方面做出了原创性贡献。研究结果提供了一个全面的战略准备框架，支持组织能力发展的规划和决策，从而缩短警察对道路交通危机的响应时间。该框架按优先顺序对危机准备的维度和关键子标准进行排序，并验证危机准备的关键组成部分，这些组成部分可以支持从业者构建、标准化和基准化危机应对的关键流程和要素。