ABSTRACT

Tourism and hospitality industry require competent and skilled human resources to meet the industry’s needs and keep it competitive. This study, undertaken at Makerere University, Uganda, examined gender segregated core skills desired by employers in the tourism and hospitality industry and students’ perception of internship training. Using documentary review and focus group discussions, data were collected and subjected to content and thematic analysis, an independent t-test and exploratory factor analysis. Results reveal that different skill sets categorized under personal and adaptability attributes are desired by employers in Uganda’s tourism and hospitality industry. Gender did not influence students’ choice of organizations for internship training. However, there were gender-based variations that influenced the training outcomes. The study recommends strengthening of training to enhance skills in communication, team work, time management, and presentability desired by employers in the industry. A pathway is proposed to enable tourism and hospitality training to become gender transformative.

摘要

旅游和酒店业需要有能力和熟练的人力资源来满足行业的需求并保持竞争力。这项研究在乌干达麦克雷雷大学进行，调查了旅游和酒店业雇主所需的按性别划分的核心技能以及学生对实习培训的看法。通过文件审查和焦点小组讨论，收集数据并进行内容和主题分析、独立 t 检验和探索性因素分析。结果显示，乌干达旅游和酒店业的雇主需要根据个人和适应性属性分类的不同技能。性别不影响学生选择实习培训机构。然而，基于性别的差异影响了培训结果。该研究建议加强培训，以提高行业雇主所期望的沟通、团队合作、时间管理和表现能力方面的技能。提出了一条途径，使旅游业和酒店业培训能够实现性别变革。