Abstract

Rivalry competitiveness, significant capital investments, and cultural diversity are defining the construction industry’s evolving nature. Therefore, construction organizations have to manage their construction projects’ relationships carefully. Construction management researchers have progressively recognized the intelligible link between Relationship Management and construction project performance. However, few studies structurally reviewed the precipitated progression in this topic. This paper follows a systematic approach to review the literature from reliable databases and prominent journals between 2000–2020 in topics associated with Relationship Management in construction projects. This investigation sets to identify the key characteristics, categorial dimensions, attributes, or enablers of relationship management in construction. More than 500 articles were explored in this systematic review by thorough keyword research, out of which 73 articles were found relevant to this topic where an explicit content analysis was carried out. The findings identified 18 key Relationship Management characteristics classified into four categories: Contract-related, Management-related, Team-related, and General characteristics. Project Managers are recommended to pay specific attention on investigated characteristics to strengthen relationships, promote collaboration, and thereby foster project performance.

摘要

竞争性竞争力、大量资本投资和文化多样性正在决定建筑行业不断发展的本质。因此，施工单位必须谨慎管理其施工项目的关系。施工管理研究人员逐渐认识到关系管理与施工项目绩效之间的明显联系。然而，很少有研究从结构上回顾该主题的快速进展。本文采用系统方法回顾了 2000 年至 2020 年期间可靠数据库和著名期刊中与建筑项目关系管理相关主题的文献。这项调查旨在确定施工中关系管理的关键特征、类别维度、属性或推动因素。本次系统综述通过深入的关键词研究对 500 多篇文章进行了探索，其中 73 篇文章被发现与该主题相关，并进行了明确的内容分析。研究结果确定了 18 个关键关系管理特征，分为四类：合同相关、管理相关、团队相关和一般特征。建议项目经理特别关注调查的特征，以加强关系、促进协作，从而促进项目绩效。研究结果确定了 18 个关键关系管理特征，分为四类：合同相关、管理相关、团队相关和一般特征。建议项目经理特别关注调查的特征，以加强关系、促进协作，从而促进项目绩效。研究结果确定了 18 个关键关系管理特征，分为四类：合同相关、管理相关、团队相关和一般特征。建议项目经理特别关注调查的特征，以加强关系、促进协作，从而促进项目绩效。