ABSTRACT

Although we have entered the new normal created by the COVID-19 crisis, few studies have offered guidance for the future of hospitality and tourism education. This study attempts to fill this gap by adopting two theories – curriculum theory and stakeholder theory. Thirty participants, consisting of hospitality and tourism students, faculty members, and industry professionals, were interviewed in focus groups. The results demonstrate curricula with a heavy emphasis on technology (artificial intelligence, virtual reality, or big data), marketing, culture/diversity, safety/crisis management, and entrepreneurship; and soft competencies focusing on creativity, self-confidence/positivity, self-care/wellness, critical thinking, leadership and teamwork. Many of these hard and soft skills reflect a greater need for new innovative business ideas and safety/health concerns in the post-COVID era. We hope these results serve as a foundation for educators and other stakeholders involved in setting plans and strategies for hospitality and tourism education in the years to come.

摘要

尽管我们已经进入了由 COVID-19 危机创造的新常态，但很少有研究为酒店和旅游教育的未来提供指导。本研究试图通过采用两种理论——课程理论和利益相关者理论来填补这一空白。30 名参与者，包括酒店和旅游专业的学生、教职员工和行业专业人士，在焦点小组中接受了采访。结果表明课程重点强调技术（人工智能、虚拟现实或大数据）、营销、文化/多样性、安全/危机管理和创业；专注于创造力、自信/积极性、自我保健/健康、批判性思维、领导力和团队合作的软能力。这些硬技能和软技能中的许多反映了在后 COVID 时代对新的创新商业理念和安全/健康问题的更大需求。我们希望这些结果能够为未来几年参与制定酒店和旅游教育计划和战略的教育工作者和其他利益相关者奠定基础。