Purpose

The purpose of this paper is to investigate the relationship between employee happiness at work and organizational citizenship behaviour in Indian private sector banks. In this study, happiness at work is represented by three constructs: job satisfaction, affective commitment and work engagement. The study also investigates whether employees’ perception of diversity management practices mediates the relationship between happiness at work and organizational citizenship behaviour.

Design/methodology/approach

A total of 498 responses from employees of three major private sector banks in the Delhi-NCR region were analysed to investigate relationships between dependent, independent and mediating variables by using structural equation modelling.

Findings

Happiness at work has a significant positive impact on organizational citizenship behaviour, and employees’ perception of diversity management plays a strong mediating role between the relationship of happiness at work and organizational citizenship behaviour.

Practical implications

Happiness at work and perception of diversity management have a significant influence on organizational citizenship behaviour of banking employees. Private sector banks in India need to make strategies for workplace happiness and diversity management so that the employees work as citizens of the bank and willingly take responsibility for extra-role behaviour along with their assigned roles.

Originality/value

The findings of this paper reveal that although employees may experience happiness at work represented by job satisfaction, affective commitment and work engagement, their happiness is less likely to be reflected in their organizational citizenship behaviour until they have a positive perception of the workforce diversity management practices. To the best of the authors’ knowledge, this study is unique in terms of its emphasis on the mediating role of diversity management on employees’ happiness and organizational citizenship behaviour in Indian private sector banks.

中文翻译：

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工作幸福感、组织公民行为和工作场所多样性：对印度私营银行员工的研究

目的

本文的目的是调查印度私营银行员工工作幸福感与组织公民行为之间的关系。在这项研究中，工作幸福感由三个结构来表示：工作满意度、情感承诺和工作投入。该研究还调查了员工对多元化管理实践的看法是否在工作幸福感与组织公民行为之间的关系中起到了中介作用。

设计/方法/方法

对德里-NCR 地区三大私营部门银行员工的 498 份回复进行了分析，以使用结构方程模型研究因变量、自变量和中介变量之间的关系。

发现

工作幸福感对组织公民行为有显着的正向影响，员工对多元化管理的感知在工作幸福感与组织公民行为的关系之间起到了很强的中介作用。

实际影响

工作幸福感和对多元化管理的认知对银行员工的组织公民行为有显着影响。印度的私营部门银行需要制定工作场所幸福感和多元化管理战略，以便员工作为银行公民工作，并愿意承担职责外的行为以及分配给他们的职责。

原创性/价值

本文的研究结果表明，虽然员工可能会在工作中体验到以工作满意度、情感承诺和工作投入为代表的幸福感，但在他们对劳动力多元化管理实践有积极认识之前，他们的幸福感不太可能反映在他们的组织公民行为中。 . 据作者所知，本研究的独特之处在于它强调多样性管理对印度私营银行员工幸福感和组织公民行为的中介作用。