ABSTRACT

The study sought to explore the training challenges being faced in Zimbabwe’s tour guiding sector as perceived by the tour guides. A qualitative research methodology was followed whereby an interview guide was administered to 46 tour and field guides in Victoria Falls, Zimbabwe. Purposive and snowball sampling techniques were applied to identify respondents. Data was thematically analysed using the NVivo software. Challenges noted include a disjointed tour guide training curriculum, a limited tour guide training curriculum, lack of a foreign language, limited tour guide training facilities, poor trainers, exorbitant training fees and lack of training programme evaluations and refresher courses and training programmes that are too theoretical. The study recommends an evaluation of the current tour guide training syllabi and the training durations, incorporation of experiential-based training approaches, train the trainers programmes, review of training fees and the unification of the current tour guide training institutions in Zimbabwe.

摘要

该研究旨在探讨导游认为津巴布韦导游部门面临的培训挑战。遵循定性研究方法，在津巴布韦维多利亚瀑布对 46 名旅游和实地向导进行访谈。应用目的和滚雪球抽样技术来识别受访者。使用 NVivo 软件对数据进行主题分析。注意到的挑战包括导游培训课程脱节、导游培训课程有限、缺乏外语、导游培训设施有限、培训师差、培训费用过高以及缺乏培训计划评估和进修课程和培训计划太理论上的。该研究建议对当前的导游培训大纲和培训持续时间进行评估，