ABSTRACT

This study aimed to study factors affecting hospitality and tourism student satisfaction and their intention to stay in the program. A model with nine factors was proposed and tested. The results showed that curriculum, hospitality & tourism degree commitment, student life, self-efficacy, and goals positively affect undergraduate student satisfaction with the program whereas curriculum, hospitality & tourism degree commitment, student life, and financial support affect their intention to stay in the program. This study also tested all hypothesized relationships to see if those relationships differ between underclassmen and upperclassmen. Implications for hospitality and tourism educators and administrators are provided.

摘要

本研究旨在研究影响酒店和旅游学生满意度的因素以及他们留在计划中的意愿。提出并测试了一个包含九个因素的模型。结果表明，课程、酒店与旅游学位承诺、学生生活、自我效能和目标对本科生对该项目的满意度有积极影响，而课程、酒店与旅游学位承诺、学生生活和经济支持会影响他们留在学校的意愿该程序。这项研究还测试了所有假设的关系，看看低年级学生和高年级学生之间的这些关系是否不同。提供了对酒店和旅游教育工作者和管理人员的启示。