ABSTRACT

This study investigates the perspectives of undergraduate tourism and hospitality students on working with robots and the influence of the widespread use of robots on future careers. Accordingly, interviews were conducted with thirty students. The findings include two main categories: working with robots in the tourism and hospitality industry (advantages of working with robots, disadvantages of working with robots, and willingness to work with or implement robots) and future career impacts of the widespread use of robots (threatening human employment, reducing the motivation toward working in the industry, unfair competition between humans and robots, negative psychological impact/feeling of being less skilled than robots, and giving up/changing the industry). This research contributes to the literature by revealing the dimensions of working with robots and the future career impacts of the widespread use of robots. A model of future career impacts of the widespread use of robots was also proposed.

摘要

本研究调查了本科旅游和酒店专业学生对机器人工作的看法，以及机器人的广泛使用对未来职业的影响。据此，采访了三十名学生。调查结果包括两大类：在旅游和酒店业与机器人合作（与机器人合作的优势、与机器人合作的劣势以及与机器人合作或实施机器人的意愿）和广泛使用机器人对未来职业的影响（威胁人类就业，降低在该行业工作的积极性，人与机器人之间的不公平竞争，负面的心理影响/不如机器人熟练的感觉，以及放弃/改变行业）。这项研究揭示了与机器人一起工作的维度以及广泛使用机器人对未来职业的影响，从而为文献做出了贡献。还提出了机器人广泛使用对未来职业影响的模型。