The ways in which grievance procedures are used and perceived by incarcerated people raise important questions about the operation of procedural justice and legal consciousness and mobilization scholarship in settings where rights are especially vulnerable. This paper analyzes perceptions and usage of the grievance procedure for incarcerated people using survey data from people (N = 508) in three prisons in Ireland. We find that incarcerated people's views of the grievance procedures are generally negative, though some use it, especially those serving long sentences and those in segregation, with education level not significant in terms of usage. Additionally, having confidence in staff is associated with satisfaction with the procedure, as is the perception that one's rights are respected, showing important connections between perceptions of complaints and aspects of legal consciousness. We suggest a need for further situated analyses of procedural justice and legal consciousness, as well as practical requirements for complaints systems to elicit confidence among incarcerated people.

中文翻译：

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“[Y]you are better off to talk to af****** wall”：爱尔兰被监禁者对申诉程序的看法和经验

被监禁者使用和感知申诉程序的方式引发了关于在权利特别脆弱的环境中程序正义和法律意识以及动员学术的运作的重要问题。本文使用来自人们的调查数据分析了对被监禁者申诉程序的看法和使用情况（N = 508) 在爱尔兰的三所监狱中。我们发现，在押人员对申诉程序的看法普遍是负面的，尽管有些人使用它，特别是那些服刑较长的人和被隔离的人，受教育程度在使用方面并不显着。此外，对员工的信心与对程序的满意度相关，以及对个人权利受到尊重的看法，这表明投诉的看法与法律意识方面之间存在重要联系。我们建议需要对程序正义和法律意识进行进一步的定位分析，以及投诉系统的实际要求，以在被监禁者中激发信心。