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Reducing service sabotage: the influence of supervisor social undermining, job stress, turnover intention and ethical conflict
Journal of Marketing Theory and Practice Pub Date : 2022-06-03 , DOI: 10.1080/10696679.2022.2080713
Charles H. Schwepker 1 , Christina K. Dimitriou 2
Affiliation  

The purpose of this research is to better understand the relationship between supervisor social undermining and service sabotage through related mediating and moderating variables among customer-co...

中文翻译:

减少服务破坏:主管社会破坏、工作压力、离职意向和道德冲突的影响

本研究的目的是通过客户与客户之间的相关中介和调节变量,更好地理解主管社会破坏与服务破坏之间的关系。
更新日期:2022-06-03
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