Abstract

In recent years, the need to develop a user-centric Smart Product-Service Systems (smart PSS) with user experience (UX) has been widely recognized by both industry and academia. Although perceived value is a key driver of smart product/service development with unique experience, existing research has rarely systematically explored the perceived value of smart PSS that can be identified, which could lead organizations to be unable to adapt to this rapid digital transformation. Thus, this study adopted smart kitchen appliances to identify which dimensions of perceived value are influential in the development of the smart PSS with UX. The primary objectives of this study were to: (1) develop a comprehensive perceived value scale of smart PSS; and (2) validate the scale’s stability and goodness of fit. The analysis results of this study show that a one-order confirmatory factor analysis is effective for verifying the scale. Five latent variables, usefulness, flexibility, reliability, fee, and technicality, and 19 observable variables can be used as effective evaluation measurement indicators to demonstrate that a value-based viewpoint is crucial for development of the smart PSS with UX in the organization.

摘要

近年来，开发以用户为中心、具有用户体验（UX）的智能产品服务系统（smart PSS）的需求已得到业界和学术界的广泛认可。尽管感知价值是智能产品/服务开发的关键驱动力，具有独特的经验，但现有研究很少系统地探索可识别的智能PSS的感知价值，这可能导致组织无法适应这种快速的数字化转型。因此，本研究采用智能厨房电器来确定感知价值的哪些维度对具有用户体验的智能 PSS 的开发有影响。本研究的主要目标是：（1）制定智能PSS综合感知价值量表；(2)验证量表的稳定性和拟合优度。本研究的分析结果表明，一阶验证性因素分析对于量表的验证是有效的。有用性、灵活性、可靠性、费用和技术性等五个潜在变量和 19 个可观察变量可以作为有效的评估衡量指标，以证明基于价值的观点对于组织中具有用户体验的智能 PSS 的开发至关重要。