Although previous qualitative research in the United States suggests that noncustodial parents have difficult experiences with the child support system, there is no large-scale study of satisfaction. We use data on more than 1,800 socioeconomically disadvantaged noncustodial parents to explore their level of satisfaction and whether it is related to later child support payments. In contrast to qualitative research, we find that nearly half the noncustodial parents are satisfied with child support services. The level of satisfaction is found to be related to several agency actions and agency inflexibility. Non-Hispanic Black noncustodial parents who are satisfied pay more in support than those who were not satisfied; no relationship between satisfaction and payments is detected for other race and ethnicity groups or the sample as a whole. Our findings provide implications for policy makers and practitioners for understanding participant satisfaction and effectively addressing it in policies and services.

中文翻译：

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对儿童支持服务的满意度

尽管美国先前的定性研究表明，非监护父母在子女抚养系统方面有困难的经历，但没有大规模的满意度研究。我们使用超过 1,800 名在社会经济上处于不利地位的非监护父母的数据来探索他们的满意度以及是否与后来的子女抚养费有关。与定性研究相比，我们发现近一半的非监护父母对儿童支持服务感到满意。满意度水平被发现与一些代理行为和代理不灵活有关。满意的非西班牙裔黑人非监护父母比不满意的父母支付更多的抚养费；对于其他种族和族裔群体或整个样本，未检测到满意度与付款之间的关系。