Purpose

This study aims to assess the facilities management (FM) strategies used in multi-tenanted purpose-built office buildings (Mt-POBs) in Ghana and the drivers that influence the decision to use such strategies.

Design/methodology/approach

This study was conducted via a survey and key informant interviews. The survey was conducted using a questionnaire targeted at 65 multi-tenanted office building owners in the Greater Accra region. The data from the survey revealed the views of building owners on FM strategy and the extent to which 20 facility management decision drivers influenced their decisions to use a particular strategy and the responses were descriptively analysed. The key informant interviews were conducted among six leaders of the property owners’ association who use in-house FM to further understand their perspectives and decisions on using such strategy. The interviews were conducted over telephone using an interview guide and analysed using thematic analysis.

Findings

The results showed that 88% of Mt-POBs in Ghana are managed in-house. The results also showed that the decision to use the in-house strategy was driven by the innovative, strategic and cost-saving advantages associated with the in-house strategy.

Originality/value

This study shows the factors that drive the decision of multi-tenanted office building owners in Ghana to use the in-house strategy. The findings of this study will be useful for prospective owners of office buildings in Ghana.

中文翻译：

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加纳多租户办公楼使用的设施管理策略的驱动因素

目的

本研究旨在评估加纳多租户专用办公楼 (Mt-POB) 中使用的设施管理 (FM) 策略以及影响使用此类策略决策的驱动因素。

设计/方法论/途径

这项研究是通过调查和关键知情人访谈进行的。该调查针对大阿克拉地区 65 名多租户办公楼业主进行了问卷调查。调查数据揭示了业主对 FM 策略的看法，以及 20 个设施管理决策驱动因素影响他们使用特定策略的决定的程度，并对响应进行了描述性分析。对六位业主协会领导进行了关键知情人访谈，他们利用内部FM进一步了解他们对使用该策略的看法和决定。访谈是根据访谈指南通过电话进行的，并使用主题分析进行分析。

发现

结果显示，加纳 88% 的 Mt-POB 均由内部管理。结果还表明，使用内部战略的决定是由与内部战略相关的创新、战略和成本节约优势驱动的。

原创性/价值

本研究揭示了促使加纳多租户办公楼业主决定使用内部策略的因素。这项研究的结果将对加纳办公楼的潜在业主有用。