Every day in early summer 2018, an estimated 1000 tourists went on guided tours of Svínafellsjökull, an outlet glacier in southeast Iceland. However, this changed on 22 June 2018, when a warning was issued against glacial travel due to the risk of a large landslide caused by a fracture in the surrounding mountainside. Tourists often entrust tourism employees with responsibility for their safety; however, there is a dearth of research into the ways in which tourism employees receive and respond to risk communication. These dynamics were explored in this ethnographic study, which drew on 50 semistructured interviews and extensive participant observation. The results indicate that despite demographic shifts, Icelandic inhabitants remain the basic unit on which risk management processes are centered, with repercussions for the ways in which exposure is calculated and risk is communicated. Tourists and tourism employees have a limited understanding of the risk and emergency protocols compared with local inhabitants. We argue that, for their own safety and that of customers, risk communication needs to be tailored to the needs of tourism employees, including guides and hospitality workers. The recommendations that emerge from this research can guide risk communication strategies in other mountainous regions of the world where tourism is an important source of livelihoods.

中文翻译：

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交流冰川旅游中的风险：以冰岛 Svínafellsheiði 断裂为例

2018 年初夏的每一天，估计有 1000 名游客参加了冰岛东南部的出口冰川 Svínafellsjökull 的导览游。然而，这种情况在 2018 年 6 月 22 日发生了变化，当时由于周围山腰断裂导致大滑坡的风险，发布了冰川旅行警告。游客经常委托旅游从业人员对其安全负责；然而，对旅游业员工接受和应对风险沟通的方式的研究很少。在这项民族志研究中探索了这些动态，该研究利用了 50 次半结构化访谈和广泛的参与者观察。结果表明，尽管人口结构发生了变化，冰岛居民仍然是风险管理过程中心的基本单位，对计算风险敞口和传达风险的方式产生影响。与当地居民相比，游客和旅游从业人员对风险和应急方案的了解有限。我们认为，为了他们自己和客户的安全，风险沟通需要根据旅游员工的需求进行调整，包括导游和酒店工作人员。这项研究提出的建议可以指导世界其他山区的风险沟通策略，这些地区旅游业是重要的生计来源。风险沟通需要根据旅游从业人员的需要进行调整，包括导游和接待人员。这项研究提出的建议可以指导世界其他山区的风险沟通策略，这些地区旅游业是重要的生计来源。风险沟通需要根据旅游从业人员的需要进行调整，包括导游和接待人员。这项研究提出的建议可以指导世界其他山区的风险沟通策略，这些地区旅游业是重要的生计来源。