Abstract The purpose of this study is to investigate which dry port services generate the greatest positive impact on stakeholders and their objectives. Stakeholders identified from the literature are the dry ports, the dry port’s municipality/region, the seaport, shippers, shipping lines, rail operators, and road operators. A method based on multi-actor multi-criteria analysis is applied to allow the evaluation of different scenarios considering the objectives and opinions of multiple stakeholders. The findings show that the basic services of the dry ports studied are crucial to establishing initial operations. Expanding the service portfolio by adding a wider range of customer-oriented value-added services generates extra economic and environmental benefits for stakeholders. The results expand the understanding on stakeholder benefits from the diversified range of dry port services, while the inclusion of multiple stakeholders in the analysis acknowledges the heterogeneity in stakeholder perceptions. Finally, this methodology enables the creation of an extensive set of criteria and indicators for dry port evaluations.

中文翻译：

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陆港增值服务：平衡不同利益相关者的观点

摘要 本研究的目的是调查哪些陆港服务对利益相关者及其目标产生最大的积极影响。从文献中确定的利益相关者是陆港、陆港市/地区、海港、托运人、航运公司、铁路运营商和公路运营商。应用基于多参与者多标准分析的方法，以允许考虑多个利益相关者的目标和意见来评估不同的场景。研究结果表明，所研究的陆港的基本服务对于建立初始运营至关重要。通过添加更广泛的以客户为导向的增值服务来扩展服务组合，可为利益相关者带来额外的经济和环境效益。结果扩大了对利益相关者从陆港服务多样化中受益的理解，而在分析中包含多个利益相关者承认利益相关者看法的异质性。最后，这种方法能够为陆港评估创建一套广泛的标准和指标。