Background: Work engagement is considered an important contributor towards the success of any organisation, while finding meaning in work has been proven to enhance productivity and, ultimately, assists in improving the bottom line of an organisation.Aim: The aim of the study is to examine work engagement and meaningfulness through work and at the workplace, and how these factors impact on perceived customer value. More specifically, the researchers were interested in whether meaningfulness could mediate the relationship between work engagement and perceived customer value.Setting: Data were collected from employees at a large South African manufacturing organisation.Methods: Respondents from a manufacturing organisation in South Africa participated in the quantitative cross-sectional study (N = 152). They completed previously validated questionnaires to assess work engagement, meaningfulness through work and perceived customer value from an employee perspective. (Males = 52.21%; Working less than five years in the industry = 54.61%; Non-management = 50%).Results: Correlation results indicate that features of engagement, meaningfulness through work and perceived customer value were positively associated. A simple mediation model indicates that meaning could be considered a mediator in the relationship between work engagement and perceived customer value.Conclusion: Study results indicate that work engagement was not sufficient to improve perceived customer value and that finding meaning in and through work was also required.

中文翻译：

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工作投入和感知客户价值，工作意义的中介作用

背景：工作投入被认为是任何组织成功的重要因素，而在工作中寻找意义已被证明可以提高生产力，并最终有助于提高组织的底线。目的：研究的目的是通过工作和工作场所检查工作参与度和意义，以及这些因素如何影响感知的客户价值。更具体地说，研究人员对有意义性是否可以调节工作投入和感知客户价值之间的关系感兴趣。设置：从一家大型南非制造组织的员工那里收集数据。方法：来自南非制造组织的受访者参与了定量横断面研究（N = 152）。他们完成了之前经过验证的问卷，以评估工作投入、工作意义和从员工角度感知的客户价值。（男性 = 52.21%；在该行业工作不到 5 年 = 54.61%；非管理人员 = 50%）。结果：相关结果表明，敬业度、工作意义和感知客户价值的特征呈正相关。一个简单的中介模型表明，意义可以被认为是工作投入和感知客户价值之间关系的中介。结论：研究结果表明，工作投入不足以提高感知客户价值，还需要在工作中和通过工作寻找意义。 . （男性 = 52.21%；在该行业工作不到 5 年 = 54.61%；非管理人员 = 50%）。结果：相关结果表明，敬业度、工作意义和感知客户价值的特征呈正相关。一个简单的中介模型表明，意义可以被认为是工作投入和感知客户价值之间关系的中介。结论：研究结果表明，工作投入不足以提高感知客户价值，还需要在工作中和通过工作寻找意义。 . （男性 = 52.21%；在该行业工作不到 5 年 = 54.61%；非管理人员 = 50%）。结果：相关结果表明，敬业度、工作意义和感知客户价值的特征呈正相关。一个简单的中介模型表明，意义可以被认为是工作投入和感知客户价值之间关系的中介。结论：研究结果表明，工作投入不足以提高感知客户价值，还需要在工作中和通过工作寻找意义。 .