This paper explores learners’ awareness of and satisfaction with the e-services that an open university provides its learners through its Website. The paper further highlights the influence of age, gender, and education levels on learners’ awareness and satisfaction levels. A case-study approach was adopted and an online survey was used to collect data from learners in various programs of study at Uttarakhand Open University, India. The questionnaire measured the awareness levels of learners regarding 15 frequently used e-services and their satisfaction levels with the 12 most frequently used e-services that the university offers. Results show that gender, age, and education level have a significant influence on the awareness and satisfaction level of the participants. When maturity level and education level of the participants increased, they are more aware of the e-services provided by the University. In some cases, up to 58% of users were unaware of the university’s e-services, and a large number of respondents were either dissatisfied with or undecided regarding the university’s e-services. Results indicate that infrastructure is required for learners’ optimal use of information and communication technology and the e-services that the university offers, including the provision of Internet connectivity at all of the university’s learning support centers.

中文翻译：

---

学习者对开放式远程学习机构网站性能的满意度：案例研究

本文探讨了学习者对开放大学通过其网站为其学习者提供的电子服务的认识和满意度。本文进一步强调了年龄、性别和教育水平对学习者意识和满意度的影响。采用案例研究方法，并使用在线调查从印度北阿坎德邦开放大学各种学习计划的学习者那里收集数据。该问卷测量了学习者对 15 种常用电子服务的认识水平以及他们对大学提供的 12 种最常用电子服务的满意度。结果表明，性别、年龄和教育水平对参与者的意识和满意度有显着影响。当参与者的成熟度和教育水平提高时，他们更了解大学提供的电子服务。在某些情况下，高达 58% 的用户不知道大学的电子服务，大量受访者对大学的电子服务不满意或犹豫不决。结果表明，基础设施是学习者最佳使用信息和通信技术以及大学提供的电子服务所必需的，包括在大学的所有学习支持中心提供互联网连接。