At the outbreak of the COVID-19 pandemic, higher education institutions around the world were compelled to bring forth suitable alternatives to secure continuity in the process of education. To gather data that would indicate the quality and efficiency of online teaching in higher education in south and south-eastern Serbia initiated at the outbreak of the pandemic and the state of emergency declared in March 2020, we conducted a research study to provide the necessary information from students attending undergraduate academic studies. The research was conducted in two phases. The first phase consisted of quantitative research conducted on a sample of 211 students. The data collected were processed by resorting to factor analysis to determine specific factors as a starting point for designing questions for the second research phase. The second phase was implemented by conducting semi-structured interviews on a sample of 61 students. The main intention was to determine key characteristics of the teaching process realised in the context of an emergency transition to the form of teaching which had not been prepared or resorted to beforehand. We identified certain specifics in this regard, as a starting point for improving existing practice.Implications for practice or policy:It is necessary to secure a suitable level of institutional support, to maintain the quality of higher education in unforeseen social circumstances.It is necessary to adequately prepare for and support teachers and students in online teaching at both institutional and national level.To avoid adverse effects on individual students in the circumstances of online teaching, it is necessary to meet students´ educational, social and emotional needs.

中文翻译：

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由于 COVID-19，学生对紧急在线学习的体验和接受

在 COVID-19 大流行爆发时，世界各地的高等教育机构被迫提出合适的替代方案，以确保教育过程的连续性。为了收集能够表明在大流行爆发和 2020 年 3 月宣布的紧急状态下塞尔维亚南部和东南部高等教育在线教学的质量和效率的数据，我们进行了一项研究以提供必要的信息来自参加本科学术研究的学生。该研究分两个阶段进行。第一阶段包括对 211 名学生样本进行的定量研究。收集的数据通过因素分析进行​​处理，以确定特定因素作为第二研究阶段设计问题的起点。第二阶段是通过对 61 名学生的样本进行半结构化访谈来实施的。主要目的是确定在紧急过渡到事先没有准备或采取的教学形式的情况下实现的教学过程的关键特征。我们确定了这方面的某些细节，作为改进现有实践的起点。对实践或政策的影响：有必要确保适当水平的制度支持，在不可预见的社会环境中保持高等教育质量。有必要为教师和学生在机构和国家层面的在线教学做好充分准备和支持。避免在在线教学情况下对个别学生产生不利影响，