Public organizations often operate in rigid environments with standardized procedures that are not conducive to learning, yet it is crucial that they continuously improve at solving their societal tasks in a satisfactory way. There is a lack of knowledge about what factors are important for learning to occur in public organizations. Based on a questionnaire, this study looks at how different factors condition the way in which employees perceive standardized training programs in public organizations. The study demonstrates how a training program was perceived by two different professional groups, one being more accustomed to and accepting of standardized procedures than the other. The results show that the child welfare services had a more positive attitude toward the program than did the family counseling services. Employees working in an environment that is positive to employee feedback also perceived the program as more relevant, important and useful. Employees working in an environment that prioritized competence development perceived the program to be better organized and implemented and to be relevant to their work tasks. The article argues that these factors contribute positively to organizational learning and stresses the importance for leaders to develop an environment that is positive to employee feedback.

中文翻译：

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让公共组织从培训计划中学习的关键见解

公共组织通常在僵化的环境中运作，程序标准化，不利于学习，但至关重要的是，他们不断改进以令人满意的方式解决其社会任务。缺乏对公共组织学习的重要因素的了解。基于问卷调查，本研究着眼于不同因素如何影响员工对公共组织中标准化培训计划的看法。该研究展示了两个不同的专业群体如何看待培训计划，一个比另一个更习惯和接受标准化程序。结果表明，儿童福利服务对项目的态度比家庭咨询服务更积极。在对员工反馈积极的环境中工作的员工也认为该计划更相关、更重要和更有用。在优先发展能力的环境中工作的员工认为该计划可以更好地组织和实施，并且与他们的工作任务相关。文章认为，这些因素对组织学习有积极贡献，并强调领导者建立一个对员工反馈积极的环境的重要性。