Academic support at Australian universities has become an important aspect of higher education, as student cohorts continue to diversify, and universities need to ensure the students’ success and the institutions’ reputations. Often, students in need do not access academic support services and little is known about what influences students’ decisions to seek academic support. This small-scale qualitative study aims to clarify why students (do not) engage in support and what could be changed to make services more accessible and engaging. Semi-structured interviews revealed that the promotion of services needs to be improved and public stigma about seeking academic help should be addressed to normalise accessing academic support services at university. A high standard of ease of use and the opportunity to participate in support in various modes (e.g. online, face-to-face, peer learning, individual learning) contribute to the helpfulness and the overall positive perception of academic support services.

中文翻译：

---

增加对不同学生群体的高等教育学术支持的可及性

澳大利亚大学的学术支持已成为高等教育的一个重要方面，因为学生群体不断多样化，大学需要确保学生的成功和机构的声誉。通常，有需要的学生无法获得学术支持服务，而且对于影响学生寻求学术支持的决定的因素知之甚少。这项小规模的定性研究旨在阐明学生（不）参与支持的原因以及可以进行哪些更改以使服务更容易获得和参与。半结构化访谈显示，服务的推广需要改进，公众对寻求学术帮助的污名应该得到解决，以使在大学获得学术支持服务的行为正常化。高标准的易用性和参与各种模式支持的机会（例如