ABSTRACT

Workplace inclusion is recommended for improving human service employee job satisfaction and commitment; however, limited research explores how perceptions of inclusion may differ by employee race and ethnicity. This study investigated the relationships between employee perceptions of department and workgroup inclusion with employee job satisfaction and commitment, and whether these perceptions differed by employee race and ethnicity. Data was collected at three time points from a U.S. nonprofit health care organization. Multiple group structural equation modeling results indicated that workgroup inclusion served as a critical focal point for cultivating department inclusion, employee job satisfaction, and workgroup commitment for employees of color.

摘要

建议工作场所包容性以提高人性化服务员工的工作满意度和承诺；然而，有限的研究探讨了员工种族和民族对包容性的看法如何不同。本研究调查了员工对部门和工作组包容性的看法与员工工作满意度和承诺之间的关系，以及这些看法是否因员工种族和民族而异。数据是在三个时间点从一家美国非营利性医疗保健组织收集的。多组结构方程建模结果表明，工作组包容性是培养有色人种员工的部门包容性、员工工作满意度和工作组承诺的关键焦点。