The purpose of this study was to explore the factors that affect participants' webinar satisfaction, with special emphasis on the dissatisfaction factors. The method of empathy-based stories was chosen for the research due to its potential to eliminate bias from other qualitative methods. The research collected 280 different factors potentially impacting training satisfaction. Some of them had not been raised in subject literature before. In contrast to previous studies, this research concluded that the length of the webinar and finding it interesting might not be critical from the participants' point of view. Moreover, participants of the study valued the depth of content more than breadth. The research also discovered a potentially disregarded important satisfaction factor of webinar description, shaping participants' expectations.

中文翻译：

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参与者故事中的网络研讨会满意度因素

本研究的目的是探讨影响参与者网络研讨会满意度的因素，特别强调不满意因素。研究选择了基于移情的故事的方法，因为它有可能消除其他定性方法的偏见。该研究收集了 280 个可能影响培训满意度的不同因素。其中一些以前没有在学科文献中提出过。与之前的研究相比，本研究得出的结论是，从参与者的角度来看，网络研讨会的长度和是否有趣可能并不重要。此外，研究的参与者更看重内容的深度而不是广度。该研究还发现了一个可能被忽视的网络研讨会描述的重要满意度因素，它影响了参与者的期望。