ABSTRACT

This article shares the experiences and lessons learned from a community project that aims to develop a technology-based solution to improve communications between service users and service providers. Through this multi-year project in the Capital District of New York State, a team of social workers and engineers created a mobile app prototype based on the feedback from the community. This case study shares insights for conceptualizing various phases of community engagement as well as for recruiting multiple groups of stakeholders in the process of creating a collective vision for technology development.

中文翻译：

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用于连接服务用户和服务提供者的社区参与技术开发：该领域的经验教训

摘要

本文分享了一个社区项目的经验和教训，该项目旨在开发基于技术的解决方案，以改善服务用户和服务提供商之间的沟通。通过纽约州首府区的这个多年项目，一个由社会工作者和工程师组成的团队根据社区的反馈创建了一个移动应用程序原型。本案例研究分享了对社区参与各个阶段的概念化以及在为技术开发创建集体愿景的过程中招募多个利益相关者群体的见解。