Abstract

Sustainable supply chain management (SSCM) plays an important role in the success of the company’s sustainability progress. Industrial management faces difficulty designing a resilient, sustainable supply chain (SSC) with emerging new needs. Hence, the industrial management needs to integrate the customers’ requirements (CRs) in designing the SSC as customer satisfaction plays an important role in the success. Knowing the CRs, the industries may figure out the technical requirements (TRs) that may enhance the industries’ technical capability. This study proposes an integrated approach to help design a resilient SSC by considering both CRs and TRs. The integrated approach consists of the fuzzy Delphi method (FDM), fuzzy analytical hierarchy process (FAHP), fuzzy measuring attractiveness by a categorically based evaluation technique (FMACBETH), and quality function deployment (QFD). The results obtained with FAHP and FMACBETH are incorporated into QFD to identify needed TRs. A case study is conducted to verify the integrated approach. Reduced carbon footprint, affordable cost, and on-time delivery are the three important CRs: financial strategy, green supply chain management, and government assistance are the three critical TRs. Based on the outcomes, the study suggests some implications that assist industrial management in improving sustainable supply chain management practices.

摘要

可持续供应链管理（SSCM）对于公司可持续发展进程的成功发挥着重要作用。工业管理面临着设计弹性、可持续供应链 (SSC) 和不断出现的新需求的困难。因此，工业管理层在设计SSC时需要整合客户的要求（CR），因为客户满意度对于成功起着重要作用。了解了 CR，行业就可以找出可以提高行业技术能力的技术要求（TR）。本研究提出了一种综合方法，通过考虑 CR 和 TR 来帮助设计弹性 SSC。综合方法包括模糊德尔菲法（FDM）、模糊层次分析法（FAHP）、基于分类的评估技术模糊测量吸引力（FMACBETH）、和质量功能部署（QFD）。通过 FAHP 和 FMACBETH 获得的结果被纳入 QFD 中，以识别所需的 TR。进行了案例研究来验证综合方法。减少碳足迹、负担得起的成本和准时交付是三个重要的CR：财务战略、绿色供应链管理和政府援助是三个关键的TR。根据结果​​，该研究提出了一些有助于工业管理改善可持续供应链管理实践的建议。绿色供应链管理和政府援助是三个关键的TR。根据结果​​，该研究提出了一些有助于工业管理改善可持续供应链管理实践的建议。绿色供应链管理和政府援助是三个关键的TR。根据结果​​，该研究提出了一些有助于工业管理改善可持续供应链管理实践的建议。