ABSTRACT

This research report examined the use of a voice-directed warehouse management system (WMS) to increase worker performance in a large industrial setting. Order selectors in distribution centers that use voice-directed systems (listening to instructions via a headset and speaking into a microphone and receiving immediate audio feedback) were tracked for units per hour performance of products selected for store orders. The voice-directed application was enhanced with a personal performance productivity prompt so that each order selector now heard their units per hour performance after each completed store order assignment. Upon activation of the newly developed personal performance productivity prompt, selector performance increased to match and exceed the labor standards established for three warehouse zones (accessories, batteries, and tires). This is an example in which an Organizational Behavior Management (OBM) professional can play a vital role in helping large industrial settings adapt to new technologies for the workforce, in this case, for increased performance.

摘要

这份研究报告探讨了在大型工业环境中使用语音指导的仓库管理系统 (WMS) 来提高工人绩效的情况。配送中心的订单选择器使用语音指导系统（通过耳机收听指令，对着麦克风讲话并接收即时音频反馈），对为商店订单选择的产品的每小时单位性能进行跟踪。语音指导的应用程序通过个人绩效生产力提示得到增强这样一来，每个订单选择者在每次完成商店订单分配后都可以听到他们每小时的单位表现。激活新开发的个人绩效生产力提示后，选择器绩效得到提高，达到并超过为三个仓库区域（配件、电池和轮胎）制定的劳工标准。在这个例子中，组织行为管理 (OBM) 专业人员可以在帮助大型工业环境适应劳动力新技术方面发挥至关重要的作用，在这种情况下，可以提高绩效。