Abstract

In modern business, Industry 4.0 has brought in a technological transformation in which digital technologies provide improving quality in many aspects. Therefore, this research aims to explore the influence of leadership on quality achievements within Industry 4.0, connoting Quality 4.0. Accordingly, this research observes the mutual relations among all QMS elements encompassed in ISO 9004:2018 in the context of Quality 4.0. The developed research model consists of one independent variable: Leadership; and five dependent variables: Context and Identity; Resource Management; Process Management; Performance Management; Improvement, Learning, and Innovation. The survey is carried out through a questionnaire distributed among 345 companies of different types, ages, sizes, and industries. Gathered data are analyzed using structural equation modeling (SEM) to perceive relationships between the variables. Findings indicate a direct positive influence among all observed variables, except the influence of Process Management on Improvement, Learning, and Innovation as Quality 4.0 achievements. The findings could have significant implications on leaders’ knowledge on investigating a roadmap to implement the well-based QMS to achieve sustainable results in Quality 4.0 improvement, learning, and innovation.

摘要

在现代商业中，工业4.0带来了技术变革，数字技术在许多方面提高了质量。因此，本研究旨在探讨工业4.0中领导力对质量成就的影响，即质量4.0。因此，本研究在质量 4.0 的背景下观察了 ISO 9004:2018 中包含的所有 QMS 要素之间的相互关系。开发的研究模型由一个自变量组成：领导力；和五个因变量：背景和身份；资源管理; 流程管理; 绩效管理；改进、学习和创新。该调查通过向不同类型、年龄、规模和行业的 345 家公司发放问卷的方式进行。使用结构方程模型 (SEM) 分析收集的数据，以感知变量之间的关系。研究结果表明，除了流程管理对作为质量 4.0 成就的改进、学习和创新的影响外，所有观察到的变量都具有直接的积极影响。这些发现可能对领导者调查路线图的知识产生重大影响，以实施基础良好的质量管理体系，以在质量 4.0 改进、学习和创新方面实现可持续成果。