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A method to explore strategies to communicate user experience through storyboards: an automotive design case study
AI EDAM ( IF 2.1 ) Pub Date : 2022-03-21 , DOI: 10.1017/s0890060421000287
Jacob Rodda , Charlie Ranscombe , Blair Kuys

An engaging user experience is an increasingly important design characteristic in the automotive industry. Compared with physical design characteristics (form, material, mechanical design, appearance), automotive designers find UX (user experience) challenging to communicate during the early stages of the design process without investing in expensive prototypes and/or models. This paper presents the development of a method to explore strategies to communicate UX through the medium of storyboards early in the design process. The method enables links to be drawn between the design tool of storyboarding and the attributes of theoretical UX outlined in theoretical frameworks. By applying this method in a case study of a storyboard created by Ford Design Asia Pacific, we identify how the theoretical attributes of UX are manifested, and we also highlight certain attributes of UX that are difficult to convey during the early phases of automotive design. This research thus contributes a method relevant to practice that assists with effectively communicating UX in early-stage automotive design where higher fidelity prototyping is unviable. Additionally, it enables the study of storyboard outcomes in the design process to assess the degree to which the intended UX is communicated. In doing so, it contributes a first step toward formalizing the analysis of UX in concept design, which in turn opens up this highly subjective area to further research in the automated analysis of conceptual design and even generative design.



中文翻译:

一种探索通过故事板传达用户体验的策略的方法:汽车设计案例研究

引人入胜的用户体验是汽车行业越来越重要的设计特征。与物理设计特征(形式、材料、机械设计、外观)相比,汽车设计师发现 UX(用户体验)在设计过程的早期阶段难以沟通,而无需投资昂贵的原型和/或模型。本文介绍了一种方法的开发,以探索在设计过程的早期通过故事板媒介传达 UX 的策略。该方法可以在故事板设计工具和理论框架中概述的理论 UX 属性之间建立联系。通过在福特设计亚太公司创建的故事板案例研究中应用这种方法,我们确定了用户体验的理论属性是如何体现的,我们还强调了在汽车设计的早期阶段难以传达的用户体验的某些属性。因此,这项研究提供了一种与实践相关的方法,该方法有助于在早期汽车设计中有效地传达 UX,在这种情况下,更高保真度的原型设计是不可行的。此外,它还可以研究设计过程中的故事板结果,以评估预期用户体验的传达程度。这样做,它为概念设计中用户体验分析的形式化迈出了第一步,这反过来又打开了这个高度主观的领域,以进一步研究概念设计甚至生成设计的自动分析。因此,这项研究提供了一种与实践相关的方法,该方法有助于在早期汽车设计中有效地传达 UX,在这种情况下,更高保真度的原型设计是不可行的。此外,它还可以研究设计过程中的故事板结果,以评估预期用户体验的传达程度。这样做,它为概念设计中用户体验分析的形式化迈出了第一步,这反过来又打开了这个高度主观的领域,以进一步研究概念设计甚至生成设计的自动分析。因此,这项研究提供了一种与实践相关的方法,该方法有助于在早期汽车设计中有效地传达 UX,在这种情况下,更高保真度的原型设计是不可行的。此外,它还可以研究设计过程中的故事板结果,以评估预期用户体验的传达程度。这样做,它为概念设计中用户体验分析的形式化迈出了第一步,这反过来又打开了这个高度主观的领域,以进一步研究概念设计甚至生成设计的自动分析。

更新日期:2022-03-21
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