Caused by perceived norm violations, online firestorms confront organizations with large volumes of hostile-emotional comments on public social media leading to a damage to reputation or the cancel...

中文翻译：

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公共社交媒体中的敌对情绪过度热情：针对组织的在线风暴的案例研究

由于被认为违反规范，在线风暴使组织面临公共社交媒体上大量敌对情绪的评论，导致声誉受损或取消……