Purpose

The purpose of this study is to evaluate the effectiveness of a training program on nonviolent communication (NVC) and assess its impact, concerns and applicability to the context of work. This study also focuses on the factors that influence the retention and application of the skills acquired during the training after three months of completion of the program.

Design/methodology/approach

This study uses a qualitative approach. Purposive sampling was used, and 14 semi-structured interviews were conducted to study the impact of an NVC training program titled “Power of words”. Thematic analysis based on Kirkpatrick’s model of training evaluation was used to arrive at the findings.

Findings

NVC training was found to have created a sustainable shift in perspective and behaviour of the participants; however, the learning and application of the NVC skills were found to be dependent on individual and contextual factors. The role of the facilitator was found to be crucial in creating safe spaces that were essential for open sharing and effective practice. NVC was found to be easier to apply to contexts of personal relationships; however, in a work context, it holds immense scope to create both organisational- and employee-level outcomes.

Research limitations/implications

This study has implications for developing theory on NVC and its consequences to humanistic management and employee thriving.

Practical implications

This study has implications for developing theory on NVC and its consequences for humanistic management and employee thriving. This study has practical implications for humanising communication at work and also has implications for leaders, managers, coaches, counsellors, HR professionals and OD professionals, to improve employee or client experiences. This study also has implications for the potential community development.

Social implications

This study also has implications for the potential community development as a consequence of NVC training.

Originality/value

The research on the application of NVC training to context of work is very limited, and also, there is very limited research on both the effectiveness of online training and the retention and application of the learning after three months of completion of the program. This study fills these gaps.

中文翻译：

---

“言语的力量”：非暴力沟通培训的影响、关注和应用

目的

本研究的目的是评估非暴力沟通 (NVC) 培训计划的有效性，并评估其影响、关注点和对工作环境的适用性。这项研究还重点关注了项目完成三个月后影响培训期间获得的技能保留和应用的因素。

设计/方法论/途径

本研究采用定性方法。采用有目的抽样，并进行了 14 次半结构化访谈，以研究题为“言语的力量”的 NVC 培训计划的影响。基于柯克帕特里克培训评估模型的主题分析用于得出调查结果。

发现

研究发现，非暴力沟通培训使参与者的观点和行为发生了可持续的转变；然而，人们发现 NVC 技能的学习和应用取决于个人和背景因素。研究发现，促进者的作用对于创建安全空间至关重要，而安全空间对于开放共享和有效实践至关重要。研究发现，非暴力沟通更容易应用于个人关系情境；然而，在工作环境中，它具有创造组织和员工层面成果的巨大空间。

研究局限性/影响

这项研究对于发展 NVC 理论及其对人文管理和员工发展的影响具有重要意义。

实际影响

这项研究对于发展 NVC 理论及其对人文管理和员工发展的影响具有重要意义。这项研究对于工作中的人性化沟通具有实际意义，也对领导者、经理、教练、顾问、人力资源专业人员和组织发展专业人员具有改善员工或客户体验的意义。这项研究也对潜在的社区发展具有影响。

社会影响

这项研究还对 NVC 培训带来的潜在社区发展具有影响。

原创性/价值

关于 NVC 培训在工作环境中的应用的研究非常有限，而且，对于在线培训的有效性以及项目完成三个月后学习内容的保留和应用的研究也非常有限。这项研究填补了这些空白。