Abstract

This study investigates in the healthcare sector how occupation influences the relationship between organizational procedural justice and employees’ trust in the supervisor and in the organization. Drawing on the dual hierarchy model in professional bureaucracies, we adopt a multi-level approach and pay close attention to the influence of the occupational group and its immediate organizational context. Our results from five healthcare organizations reveal that the relationship between organizational procedural justice and trust in the organization is mediated by employees’ trust in the supervisor for both health professionals and support staff. On the occupational group level, occupation type predicts organizational procedural justice and trust in the organization, but not trust in the supervisor. Based on these findings, we insist that communication between occupation groups deserves more attention for building trust in professional bureaucracies.

摘要

本研究调查了医疗保健部门的职业如何影响组织程序正义与员工对主管和组织的信任之间的关系。借鉴职业官僚机构的双重层级模式，我们采取多层次的方法，密切关注职业群体及其直接组织环境的影响。我们对五个医疗保健组织的研究结果表明，组织程序正义与组织信任之间的关系是通过员工对卫生专业人员和支持人员的主管的信任来调节的。在职业群体层面上，职业类型预测组织的程序正义和对组织的信任，但不能预测对主管的信任。基于这些发现，