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Identifying and prioritising process portfolio for sustaining an effective business process management lifecycle
Journal of Multi-Criteria Decision Analysis Pub Date : 2022-10-17 , DOI: 10.1002/mcda.1798
Güzin Özdağoğlu 1 , Aşkın Özdağoğlu 1 , Muhammet Damar 2
Affiliation  

This study aims to develop a pipeline for identifying and prioritising the processes to include in business process management (BPM) initiatives by considering the obstacles for giving equal importance to the processes performed in businesses. The paper proposes the use of a process classification framework as a reference for process identification and fuzzy multi-criteria decision-making methods for prioritising the processes. A real-life application is presented, which adopts APQC Process Identification Framework, Fuzzy-SWARA for weighting the criteria, and six additional methods for prioritising the processes. The approach would assist the executives in maintaining the BPM lifecycle by presenting a roadmap, especially for organisations that do not have much experience in this field. Methodological depth, richness and recency would provide guidelines for investigating the best set of processes to include in the architecture initially, not in the analysis or redesign phases.

中文翻译:

识别流程组合并确定其优先级,以维持有效的业务流程管理生命周期

本研究旨在通过考虑对企业中执行的流程给予同等重视的障碍,开发用于识别流程并确定流程优先级以包含在业务流程管理 (BPM) 计划中的管道。本文提出使用流程分类框架作为流程识别的参考,并使用模糊多准则决策方法来确定流程的优先级。介绍了一个实际应用程序,它采用 APQC 过程识别框架、用于加权标准的 Fuzzy-SWARA 以及用于确定过程优先级的六种附加方法。该方法将通过提供路线图帮助高管维护 BPM 生命周期,特别是对于在该领域没有太多经验的组织。方法论深度,
更新日期:2022-10-17
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