ABSTRACT

In this article, I foreground the perspectives of a small group of social workers involved in the iterative process of putting personalisation into practice from within local authority adult social care settings. I set out my approach, which invokes a practice standpoint definition of personalisation, drawn from a reflective round table discussion. This definition incorporates the emotional labour of the liminal lived experience of working towards putting personalisation into practice, under constrained and evolving conditions. I consider how certain tropes of transformation engender frustration and associated emotional responses, which practitioners and managers need to acknowledge and be able to engage with. I draw on shame studies, and factors considered most relevant to practitioner wellbeing. I conclude that a greater focus on the elements of lived experience of practice may lead to specific insights, likely to remain of relevance as the future of social care continues to be mapped.

摘要

在本文中，我展望了一小群社会工作者的观点，这些社会工作者参与了从地方当局成人社会护理环境中将个性化付诸实践的迭代过程。我提出了我的方法，它援引了从反思性圆桌讨论中得出的个性化实践立场定义。这个定义包含了在受限和不断变化的条件下努力将个性化付诸实践的临界生活体验的情感劳动。我考虑了转型的某些比喻如何产生挫败感和相关的情绪反应，从业者和管理者需要承认并能够参与其中。我借鉴了羞耻研究，以及被认为与从业者幸福感最相关的因素。