Purpose

The aim of this study is to identify organisational capabilities (OC) for a successful digital transformation (DT) and associated structures of internal teams to orchestrate and support DT.

Design/methodology/approach

An explorative, qualitative study, comprising semi-structured interviews with 82 executives from 43 diverse National Football Associations (NFA) spread across five continents was conducted.

Findings

The results show that organisational culture, strategic sensitivity, up-to-date ICT-infrastructure, a digitally skilled workforce, leadership support, knowledge management and internal DT-teams are important capabilities to enable successful DT.

Research limitations/implications

Due to the different levels of maturity of digitalisation and the financial constraints, not every NFA intends or is able to assign a full-time staff member exclusively to digital issues. Therefore, the most appropriate person was interviewed in each NFA.

Practical implications

Adapting an organisational culture to the requirements of the digital age is one of the most important steps in implementing DT. It is equally important for the leadership to form the strategic framework and enable the necessary training of employees to improve the results of the digitalisation processes.

Originality/value

This is the first study investigating NFA's DT from a worldwide perspective, identifying the most important factors for successful DT-processes.

中文翻译：

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成功数字化转型的组织能力：数字时代各国足协的全球分析

目的

本研究的目的是确定成功数字化转型 (DT) 的组织能力 (OC) 和内部团队的相关结构，以协调和支持 DT。

设计/方法/方法

进行了一项探索性的定性研究，包括对分布在五大洲的 43 个不同国家足球协会 (NFA) 的 82 名高管进行半结构化访谈。

发现

结果表明，组织文化、战略敏感性、最新的 ICT 基础设施、具有数字技能的劳动力、领导力支持、知识管理和内部 DT 团队是实现成功 DT 的重要能力。

研究限制/影响

由于数字化成熟度的不同程度和财务限制，并非每个 NFA 都打算或能够指派专职工作人员专门处理数字问题。因此，在每个 NFA 中采访了最合适的人。

实际影响

使组织文化适应数字时代的要求是实施 DT 的最重要步骤之一。领导层制定战略框架并对员工进行必要的培训以改善数字化过程的结果同样重要。

原创性/价值

这是第一项从全球角度调查 NFA 的 DT 的研究，确定了成功的 DT 过程的最重要因素。