ABSTRACT

This study examines the challenges and methods of knowledge management (KM) effectiveness assessment in knowledge-intensive organisations. Specifically, the authors put the spotlight, for the first time, on KM professionals’ perceptions regarding the examination of KM success that relies on non-financial indicators. The research was conducted with the participation of 21 KM experts through in-depth interviews and focus groups. The results reveal that many organisations do not carry out systematic and consistent KM measurements. Recognising the ever changing dynamics of organisations, the reasons behind the neglect of this evaluation are presented in the paper. As the challenges of the field and the KM effectiveness evaluation are of the lesser developed aspects of the discipline, the present study gives rise to significant innovations. Furthermore, it adopts the call to understand the added value of KM from a wider perspective than that which focuses pure financial metrics.

摘要

本研究探讨了知识密集型组织中知识管理 (KM) 有效性评估的挑战和方法。具体来说，作者首次将焦点放在知识管理专业人士对依赖非财务指标的知识管理成功检查的看法上。该研究是在 21 名 KM 专家的参与下通过深度访谈和焦点小组进行的。结果表明，许多组织没有进行系统和一致的 KM 测量。认识到组织不断变化的动态，本文介绍了忽视这一评估的原因。由于该领域的挑战和知识管理有效性评估是该学科欠发达的方面，因此本研究产生了重大创新。此外，