ABSTRACT

As workers continue to grapple with the ongoing changes and uncertainties of the COVID-19 pandemic, it is critical to examine how to foster young adult workers’ resilience and efficacy, which may prevent their burnout in a sustained crisis. This study investigates the effects of the perceived qualities of change communication, organizational support, and supervisor support on young adult workers’ resilience and efficacy in South Korea, which may mitigate disengagement and exhaustion. Our findings demonstrated that: (a) Supervisor support was positively associated with resilience and efficacy among young adult workers, whereas organizational support and communication did not have such effects. (b) Although young professionals who perceived themselves as efficacious were not necessarily able to prevent burnout, those who conceived of themselves as resilient were indeed less susceptible to burnout. Drawing on these findings, we discuss theoretical implications and practical recommendations for building a supportive work environment during a crisis.

摘要

随着工人继续努力应对 COVID-19 大流行的持续变化和不确定性，研究如何培养年轻成年工人的应变能力和效率至关重要，这可能会防止他们在持续危机中倦怠。本研究调查了变革沟通、组织支持和主管支持的感知质量对韩国年轻成年工人的韧性和效能的影响，这可能会减轻脱离和疲惫。我们的研究结果表明：(a) 主管支持与年轻成年工人的韧性和效能呈正相关，而组织支持和沟通则没有这种影响。(b) 尽管认为自己能干的年轻专业人员不一定能够防止职业倦怠，那些认为自己有弹性的人确实不太容易倦怠。根据这些发现，我们讨论了在危机期间建立支持性工作环境的理论意义和实践建议。